Updated at the bottom - MaryEllen posts a response
The JREF forum, found at forums.randi.org, has a long history of... well... everything. It's the busiest board on the Internet for skeptics, and at times things get heated. In an attempt to keep things on an approximately even keel, we have a set of rules which are listed here. Every member must read these rules before joining the forum. Some folks can't seem to do this. Most of the times these things are handled matter-of-factly, however I've decided to share this particular series of communications with you, as it illustrates a common mindset that we deal with frequently.
I was at the JREF headquarters in Ft. Lauderdale, FL when I received a call from one Eddie Benitez. He informed that he had been banned from the forum, and that he'd like an explanation. I had never heard of Mr. Benitez, and when I informed him of this fact, he seemed amazed as he apparently considered himself to be famous. He told me that his Google presence was far superior to mine, and though that's likely true, I didn't see the relevance.
After a couple of minutes of me asking the same questions over and over again, I finally got out of him that it wasn't his account, but his publicist's that had been banned. At this point, there was nothing more to say as we do not discuss accounts with third parties. I invited his publicist to get in touch with me so that I might research the matter.
Once I learned the account's name, it was able to see what happened. Benitez's publicist, MaryEllen O'Brien, had been allowing Eddie Benitez to use her account. While this may seem a trivial matter, it is an important rule of the forum that there is to be exactly one account per person. Our volunteers can't properly moderate the forum any other way, and we are very strict in that we know who is using the forum.
You can read the thread for yourself here.
What follows is the e-mail exchange between MaryEllen and myself. I've deleted e-mail addresses as well as footer and miscellaneous administrative information, but the text of these e-mails is unaltered:
MaryEllen O'Brien
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Wed, Oct 21, 2009 at 4:26 PM
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To: This email address is being protected from spambots. You need JavaScript enabled to view it.
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Dear Jeff,
I am writing to you to appeal the banning of my posting privileges on the JREF site in the thread discussing an article that I wrote, concerning the $50K Psychic Challenge that musician and spiritualist Eddie Benitez has issued.
Eddie spoke with you himself yesterday, and I am sending you the link to the thread and the ban notice I receive when I log in. In the the ban I notice I get, it says "no reason specified."
Those posting to the page, however, are claiming it was for "multiple users on one account." That was not communicated to me. I posted statements from Mr. Benitez on his behalf - when he requested that I issue those statments. They were put in quotes and posted by me as his spokesperson. On one occasion Eddie posted himself, with my permission. Why should that be a problem. I am fully identified and a well known writer and broadcaster. Eddie is fully identified and is a world renowned musician and quite famous as a spiritualist as well.
I am Eddie's writer - I am collaborating with him on his biographical book, Angels on My Stage, as his co-author. I also do some publicist work for him, and when he'd like something in writing, such as a post - he frequently dictates to me what he wants to say and I write it up. I have had two books published previously, and many articles. I'm a veteran radio broadcaster with U.S. and European credentials. And I hold two masters degrees in theology. In other words, I'm no schmuck - as they are trying to paint me. I'm also a member of American MENSA. Meaning, I'm a whole lot smarter than most of them. And I am appealing this prejudicial banning.
Since virtually all entertainers make use of spokespeople, I am not sure why this would be a problem in this forum. Everything was clearly stated, as to who was speaking. Neither Eddie nor myself are posting anonymously on JREF, while everyone else is. So we are banned for being out in the open with our comments?
Mr. Benitez feels that the real reason for the ban were his statements of belief, of faith. He feels that when he spoke of Jesus and faith, that resulted in this ban. It certainly appeared that there was no room for civil discussion on the thread. There was a decided lack of civility, bullying, ridicule and personal attacks. That kind of behavior is aided and abetted by the anonymity. And it seems as if the thread is only going to welcome people who are in agreement with them, which has to make for pretty dull conversation.
We feel the ban was unfair and meant to punish free speech and make us look bad. We are both professionals and the attacks on our professional and personal lives and beliefs were outrageous, and then further posting from my account was prohibited.
Mr. Benitez wonders if the ban came from Mr. Randi, if he doesn't want any non-atheists or non-skeptics to have a voice, or if it is because of perceived competition - even though Mr. Benitez's psychic challenge is of a totally different nature than Mr. Randi's. In the forum, posters seem to think there is only one way to have a challenge, which is not the case.
I would like to have the ban lifted after your review, because it's clear it was out of prejudice and discrimination. So much so, I was not even given a reason.
There cannot be much debate in a forum if only one side is allowed to post.
Thank you for your time and attention to this matter.
Below is a copy of the ban notice I receive on logging in.
Sincerely,
MaryEllen O'Brien

Your account has either been suspended or banned.
You have been banned/suspended for the following reason: No reason was specified.
Date the ban/suspension will be lifted: Never
If you have any questions regarding this you can use the "Contact Us" link at the bottom of this page to contact the administrators.
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Jeff Wagg, James Randi Educational Foundation <This email address is being protected from spambots. You need JavaScript enabled to view it.>
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Wed, Oct 21, 2009 at 9:43 PM
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Reply-To: This email address is being protected from spambots. You need JavaScript enabled to view it. To: MaryEllen O'Brien
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It is clearly stated in the member agreement that you may not have other people use your account, which you plainly admit to here. This is why your account was banned.
Jeff Wagg
This email address is being protected from spambots. You need JavaScript enabled to view it.
Communication and Outreach Manager
James Randi Educational Foundation
http://www.randi.org
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MaryEllen O'Brien
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Thu, Oct 22, 2009 at 2:05 PM
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To: This email address is being protected from spambots. You need JavaScript enabled to view it.
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Jeff,
I am forwarding a message from Mr. Benitez regarding your ban on my account.
Begin forwarded message:
From: Eddie Benitez Date: October 21, 2009 7:05:13 PM MSTTo: MaryEllenSubject: Forward.
I am saddened by your ban on MaryEllen. It seems to me you banned her more for the Quotes from me and the belief in Jesus Christ, since Randi is a non believer. It's ok. Randi is a Fraud and fears that I will expose his 1 million challenge to be a hoax. Read about it. Did you know I have fame also? I hope Randi keeps getting donations on his site. I will take Randi's challenge as long as he does it in public so all may see the truth and not some paperwork from a hidden, artificial "challenge." We can do it on LIVE tv. Again, I believe you banned my writer because she mentioned my thoughts on Jesus and God and all of you are atheist. The rules of your forum are very one sided and designed to justify uncivil and hateful behavior while banning someone who is civil and courteous - but who mentions faith and belief. You tolerate hate and unbelief while finding belief and faith to be intolerable, something you must ban. The ban shows your prejudice and fear, which I take to be Randi's fear of a challenge and of exposure.
Eddie Benitez
To: Eddie Benitez
From: MaryEllen
Subject: Fwd: JREF thread/ban - Eddie Benitez $50K challenge
Date: Wed, 21 Oct 2009 18:46:41 -0700
idiots
I made it clear it was ME, with statements from you, always in quotes, always attributed to you. And the one time you posted, with my permission to use. They must have been waiting for that to swoop in. m.e.
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Jeff Wagg, James Randi Educational Foundation <This email address is being protected from spambots. You need JavaScript enabled to view it.>
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Thu, Oct 22, 2009 at 2:09 PM
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Reply-To: This email address is being protected from spambots. You need JavaScript enabled to view it. To: MaryEllen O'Brien
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I've given you the truth. Whether you believe it or not is up to you. I believe you're paranoid.
Jeff Wagg
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MaryEllen O'Brien
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Thu, Oct 22, 2009 at 2:43 PM
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To: This email address is being protected from spambots. You need JavaScript enabled to view it.
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Jeff,
You may think what you want. We, in turn, think all of your subscribers are paranoid about Jesus and God.
We will advise Sylvia Browne on the disbelief of the Randi Foundation in any kind of God as well.
You can now be assured that there will be a chapter in our book, Angels on My Stage, entitled: "The Amazing Randi?"Thank you for all the material.
There is a prophecy from the angels, for your organization. December 26 is a pivotal, turning point for the foundation.
And Jeff, based on your emails in response to my appeal over the banning of my account, we are both left wondering what the qualifications could possibly be for one to achieve the position of
Communication and Outreach ManagerJames Randi Educational Foundation
Because it most certainly is not attributable to your communication skills - which are stunted and virtually non-existent.Nor can it be "outreach," since we are left wondering exactly to whom you direct your "outreach" efforts, a term which usually means an effort to foster relationships in a broad manner, with courtesy and generosity of spirit. That is outreach. What you demonstrate is the absence of any of that.
Your emails were terse, defensive statements. No salutation as in normal professional correspondence - from a communications manager. No explanation. No respect. No courtesy. What was demonstrated was the same lack of courtesy and civility that dominates your Forum. And the same instant need to insult the people you are communicating with.
You did just send me an email saying our beliefs were essentially meaningless, and that Eddie, or myself, or both - are "paranoid" because we have the chutzpah to disagree with you and challenge you.
You should make sure you keep this job, though, Jeff, because with the incomprehensible lack of communication skills you have displayed, you certainly won't be getting hired by any real company any time soon.
Sincerely,
MaryEllen O'Brien
CONFIDENTIALITY: This e-mail and any attachments are confidential
and also may be privileged. If you are not the named recipient, or have
otherwise received this communication in error, please delete it from your
inbox, notify the sender immediately, and do not disclose its contents to
any other person, use them for any purpose, or store or copy them in any
medium. Thank you for your cooperation.
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Jeff Wagg, James Randi Educational Foundation <This email address is being protected from spambots. You need JavaScript enabled to view it.>
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Thu, Oct 22, 2009 at 3:43 PM
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Reply-To: This email address is being protected from spambots. You need JavaScript enabled to view it. To: MaryEllen O'Brien
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Dear MaryEllen,
Thank you for giving me implicit permission to publish your correspondence. I'm not sure if your comment about Sylvia Browne was meant to be entertaining, but I assure you that our entire staff found it quite amusing. If you do talk to Sylvia, please remind her that we're still waiting for her to take the challenge she agreed to on Larry King Live over eight years ago. You would think she'd be eager to take the $1,000,000 from us.
Quite sincerely,
Jeff Wagg
P. S. I hope you approve of my use of a salutation and closing. You'll notice that I didn't use the word "idiot" as your employer did.
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And that, so far, is that. I've decided not to add commentary to this, though I will answer questions in the comments should they arise. And yes, I realize that I did confuse who made the "idiot" comment, though I find the truth deliciously ironic.
UPDATE 1:
Eddie Benitez sent me this e-mail this morning:
FROM: Eddie Bennitez TO: Jeff Wagg
I did'nt think you would publish emails on the Randi site. It comfirms that Randi and his staff have no integrity. Its sad to see a grown man like you would act that way. With your boss very sick I would have thought you would be more focus on his health. I see you along with the staff of the Randi foundation have no compassion for even your boss. I hope that oneday you can be touched by God and see your mistakes in life. My prayers go out to you and Randi.
Eddie Benitez
At 11:10am, he called the JREF, and after demanding that I not record the phone call (which I wasn't), and he asked me to take all this material down. He claimed I was starting a war, and that his people could "put up more websites" than we could, etc. When I refused and explained that challenging the paranormal is actually our business, he expressed a bit of profanity and proclaimed "You're nothing but a bunch of atheist trolls" and hung up the phone. This was quite a different tone than he expressed in his earlier e-mail.
It's interesting that he wants the e-mails taken down. Why would that be?
Some of you may think it's meaningless or even petty to put this exchange on the site, but the truth is that we deal with kind of thing daily and ocassionally it's good to let the light of day shine down. You'll notice that I still haven't commented on Eddie's claims.
UPDATE 2:
MaryEllen has posted an article at www.examiner.com comparing the JREF to Sylvia Browne's organization, among other things. I left a comment to correct some factual errors on her behalf. She said that she'd be deleting comments from JREF folks, so I don't know if she'll leave it. I guess this is what Eddie meant when he angrily said "You're starting a war."